Help centre
How can we help?
Profiles generate around the clock. People answer WhatsApp between 9 AM and 6 PM, and we would rather you messaged us than sat stuck.
Start here
The six things people ask us most.
Each of these opens the answer itself, not a page telling you an article is on its way.
Setup guide
From a blank template to a live profile, in the order it actually happens.
Read the guideBilling help
What the one payment covers, what the trial costs, and how to pay when you are ready.
Billing answersNFC troubleshooting
A card that will not read is nearly always one of three things. Start here.
Fix a cardAccount and sign-in
Creating an account, verifying your email address, and getting back in if you are locked out.
Account helpEditing your profile
Changing your details, photos and links after you have published. Your link never changes.
How editing worksChoosing a template
Basic, Standard or Premium — see each one live before you commit to it.
View the demosStill stuck? Message a human.
No ticket number, no queue, no form that disappears into an inbox nobody reads. Send us a message and tell us what is happening — a screenshot helps more than a paragraph.
Chat with support on WhatsAppProfiles generate 24/7 · people answer 9 AM – 6 PM
Not a WhatsApp person?
Email us
hello@digitalprofile.lk — best for anything with files attached.
Write to usUse the form
Write it out properly on the contact page and we will pick it up.
Contact usNeed something custom?
Custom builds, online stores and branding are handled by our parent company, NextGen Bzone.
Visit NextGen Bzone